Exchange & Withdrawal
If you want to return your WildCam, you can start the return process yourself. First of all: if there are any problems with your WildCam, our support team is happy to help – just email us at wildcam@hunterco.de, and we'll work together to find a solution.
Return / Withdrawal
If you want to return your order under the statutory right of withdrawal (in accordance with the terms we sent you during the ordering process), you can start the return here: https://account.myhunt.app/ Log in to your customer account there and start the return.
Exchange due to a defect
Sometimes a camera may need to be exchanged. In this case, please proceed as follows:
Step 1: First contact us at wildcam@hunterco.de and describe the defect – ideally with photos, since the exchange process itself only allows a small amount of text and no images.
Step 2: You don't need to wait for our reply – you can start the exchange process in parallel here: https://account.myhunt.app/ and select "Technical defect". You may also receive a return label there.